Terms and Conditions

1. newdog inc provides a 30 day quality guarantee for all products and imprinting from the invoice date of the order. If there are quality issues please email photos of the issues to us which we will review prior to contacting you. For any quantity discrepancies with what is delivered and what has been invoiced please contact us. Our shipments are counted three times prior to leaving our warehouse and we retain paper copies of all counts for a minimum of 2 months.

2. Our liability is limited to the value of our products and services.

3. Cancellation or changes to orders once an order has gone into production are subject to all costs incurred.

4. We accept cash, cheques, Visa, MasterCard, Interac, and Direct Deposit as listed on our Quote.

5. All artwork generated or created by newdog inc, Contract Prints or Silk Prints is th property of newdog Inc. Copies are available at a cost of $30.00 each.

6. newdog inc accepts no liability for any unauthorized use of copyrighted or registered logos provided to us by our customers for their orders. It is understood that the client is responsible for obtaining the rights to use such images and newdog inc maintains the right to question ownership of any and all image provided by our customers.

7. All quoted prices do not include taxes ( G.S.T. or other). On each of our Quotes there is printed a Valid Till date for that quote.

8. All sold merchandise remains the property of newdog inc until paid in full by the customer.

9. Due to the complex nature of our business, we are unable to accept verbal orders, changes or instructions. Please email all such requests.

Our Privacy Policy

We value your business and we know your privacy is important to you. Accordingly, we have implemented this Privacy Policy to inform you of the information that we collect from you, how we collect it and what we do with it. By using this website you are accepting the practices described in this Privacy Policy.

How and when we collect information

We collect “personal” information from you when you provide it to us. For example, if you purchase a product from us, we may collect your name, mailing address, telephone number, and email address. If you sign up to receive sales updates, new products releases, or newsletters, we will collect your email address. If you take advantage of special services offered by us, we may collect other personal information about you.

What we do with your information

We are committed to protecting your privacy. Under no circumstances do we rent, trade or share your e-mail address with any other company for their marketing purposes without your consent. You may, from time to time, receive information from us about new features, new services and special offers we think you’ll find valuable.

The personal information that you give us when you place an order is used to process and fulfill your order. We also use your personal information for our own internal purposes, such as providing customer support or providing, maintaining, evaluating and improving our products and services.

We may disclose the personal and non-personal information of our customers to any successor-in-interest of ours, such as a company that acquires our business. We may need to disclose your personal information when required by law or when we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process.

Your choice to opt-out of certain communications

If you are no longer interested in receiving e-mail announcements and other marketing information from us, please e-mail your request to info@newdog.ca. Please include your complete name, e-mail address and mailing address. Note that you may still receive customer service related communications from us.

We link to other websites

Our website may contain links to websites operated by other companies. We are not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of such other websites. This privacy statement applies solely to information collected by our website.

IP address and cookies

We also collect “non-personal” information from you, such as your browser type, the URL of the previous web site you visited, your ISP, operating system, and your IP address. “Non-personal” information cannot be easily used to personally identify you. We may use your non-personal information to help diagnose problems with our server and to administer our website. Your non-personal information may also be used to gather broad demographic information and to recognize customer traffic patterns and website usage. This information aids us in merchandising and in developing the design and layout of the website.

In addition, like almost all web sites, we use “cookies.” Cookies are bits of information that are stored on your computer by your web browser. Although our cookies don’t store any of your personal information, they do allow us to do things like keep items in your shopping cart between visits or during the same visit or provide you with a more personalized user experience. Whether you want your web browser to accept cookies or not is up to you. Because cookies allow you to take advantage of some of features and services, we recommend that you leave them turned on. For instance, if you block our cookies, you will not be able to add items to your Cart, proceed to checkout, or use any services that require you to sign in. If you haven’t changed your computer’s settings, most likely your browser already accepts cookies.

We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or other acts or omissions.

Updating your personal information

If your personal information changes, you may correct, update or remove personal information previously provided to us by contacting our customer support team.

Changes to our Privacy Policy

If we change our Privacy Policy, we will post a new version on our Website, which will become effective when posted. The new policy will apply to all current and past users of the Website and will replace any prior policies that are inconsistent with it.

Contact us

If you ever have any questions regarding our privacy policy please contact our customer support team. 800-563-4073 or info@newdog.ca